Shipping Policy

Last Updated: 15/03/25

Welcome to Angel Murray’s Official Store! Below you will find our shipping policy, outlining how we process and deliver your orders. Please read carefully before purchasing.

1. Order Processing & Pre-Orders

We aim to process and dispatch all in-stock items as quickly as possible. Processing times may vary depending on the item and order volume.

Standard Orders:

Typically processed within 2-5 business days before dispatch.

Pre-Orders: Some products are available on a pre-order basis, with a future release date. The estimated shipping timeframe for these items will be noted on the individual product page.

Pre-orders will be shipped once production is complete.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Estimated Shipping Times

Please note that shipping times are estimates and may vary due to unforeseen delays (e.g., customs processing, carrier disruptions, or high order volumes).

United Kingdom: 5-10 business days

European Union: 7-12 business days

United States: 7-12 business days

Canada: 10-15 business days

Australia & New Zealand: 10-15 business days

Rest of the World: 15-25 business days

Shipping times begin after your order has been processed and dispatched.

3. International Shipping & Customs

We ship worldwide. However, please be aware that international orders may be subject to customs fees, duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.

If your package is delayed in customs, we recommend reaching out to your local customs office for assistance.

4. Lost or Delayed Packages

Once your order has been dispatched, shipping is handled by external carriers. We are not responsible for delays, loss, or damage caused by shipping providers. However, if your package is significantly delayed, please contact your local courier or postal service first before reaching out to us.

If your package is marked as delivered but has not been received, please check with neighbours, building management, or your local post office. If it still cannot be located, contact us at angelmurraycontact@gmail.com, and we will do our best to assist you.

Order Changes & Cancellations

Once an order has been placed, we cannot guarantee modifications or cancellations, especially for pre-orders or custom-made items. Please double-check your order details before completing your purchase.

If you need assistance, contact us as soon as possible, and we will try to accommodate your request.

Returns & Refunds

For information on returns, refunds, or damaged items, please refer to our Refund Policy.

If you have any questions regarding our shipping policy, feel free to reach out:

📩 Email: angelmurraycontact@gmail.com

Thank you for supporting Angel Murray’s Official Store!